How do the text add-on's work?
The text add-ons are separate listings that can be purchased with any bandana and or bows ties. Text add ons can only be purchased along with a bandana and or bow tie.
Can you create a custom design?
We sure can! We encourage creativity! Custom phrases or designs - we do it! Reach out using our contact form or directly email firstname.lastname@example.org to receive a free consultation.
How do I care for your Zoopeez products?
Hand wash or machine wash on a gentle cycle in cold water and lay flat to dry. Do not use any harsh chemicals such as fabric softeners or bleach. If ironing always iron on the reverse side of print. Let cool completely before using.
It is important to know that what colour you see on a computer screen is not exactly what will be printed unless the screen is professionally calibrated. Screens work in the RGB (Red, Green, Blue) colour space, whilst printing works in the CMYK (Cyan, Magenta, Yellow, Black) colour space. In understanding this all customers will agree that colours may vary from what is approved on screen to what is finally printed.
I ordered the dog portrait product now what?
Simply email us email@example.com or DM us on Instagram @zoopeez and attach a front-facing image of your pet for us to design/sketch the image. Once designed we will reply with a mock image before making your order.
SHIPPING AND TRACKING
Do you ship to my country?
We ship all around the world! Check out shipping page for more information.
My order hasn't arrived yet?
You can check your estimated time of arrival here. Zoopeez is not responsible for items lost in the post as unfortunately, this is out of our control. Orders posted within Australia typically arrive within a week, and orders posted outside of Australia typically arrive within 2-4 weeks, but can take more depending on location and customs. We highly recommend selecting a tracked shipping option to avoid this issue.
How do I change the currency?
When you go to pay the currency will continue to show in Australian dollars. If you wish to see how much your purchase will be in your currency we highly recommend using an online currency converter. If you have any questions regarding this please don't hesitate to contact us via email at firstname.lastname@example.org
I want to cancel or change my order?
We endeavour to produce and ship your order as quickly as possible. This means after your order has been placed the production may start within hours. If you wish to cancel or change your order, please email as soon as possible to email@example.com
My order has a mistake?
If you made a typo and spelt your dogs name wrong please get in touch with us and we'll be able to reprint it at a reduced rate. Please email as soon as possible to firstname.lastname@example.org. If it’s our mistake, we’ll get a replacement to you asap without any fees of course.
Can I get a refund or return my order?
Everything in our store is made to order, due to this we are not able to offer exchanges, returns and refunds but please contact us if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective or a name is spelt incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us at email@example.com stating your order number and a description of your concern.
How does sizing work?
You can find size guides in our size chart page. We suggest measuring before choosing a size to guarantee the best fit.
What I ordered doesn’t fit?
Due the nature of custom orders, we do not accept returns or refunds on any purchases. For this reason it is important that you accurately measure before ordering using our sizing guide. Please contact us at firstname.lastname@example.org if you need help to get your dogs the correct size.