FAQS

Got a question or concern? Check out our FAQs below to see if we have your answer. If you can't find what you're looking for, please head to our contact us page.

Ordering and Product Info

  • The text add-ons are separate listings that can be purchased with any bandana and or bows ties. Text add ons can only be purchased along with a bandana and or bow tie. 

  • For items that can be washed: Hand wash or machine wash on a gentle cycle in cold water and lay flat to dry. Do not use any harsh chemicals such as fabric softeners or bleach. If ironing always iron on the reverse side of print. Let cool completely before using.

  • It is important to know that what colour you see on a computer screen is not exactly what will be printed unless the screen is professionally calibrated. Screens work in the RGB (Red, Green, Blue) colour space, whilst printing works in the CMYK (Cyan, Magenta, Yellow, Black) colour space. In understanding this all customers will agree that colours may vary from what is approved on screen to what is finally printed.

  • You can find size guides in our size chart page. We suggest measuring before choosing a size to guarantee the best fit. 

Shipping

  • We ship all around the world! Check out shipping page for more information.

  • You can check your estimated time of arrival here. Zoopeez is not responsible for items lost in the post as unfortunately, this is out of our control. Orders posted within Australia typically arrive within a week, and orders posted outside of Australia typically arrive within 2-4 weeks, but can take longer depending on location and customs. We highly recommend selecting a tracked shipping option to avoid this issue.

  • Australia: We estimate orders to arrive within 1- 2 weeks from the date of purchase. Express Shipping arrive within 1 week.

    NZ: We estimate orders to arrive within 1-3 weeks from the date of purchase.

    USA, Canada: We estimate orders to arrive within 2-3 weeks from the date of purchase.
    UK, Europe & Rest of world: We estimate orders to arrive within 2-5 weeks from the date of purchase.

    You may experience longer shipping times during peak holiday seasons, up to 4 weeks.

Returns & Refunds

  • We endeavour to produce and ship your order as quickly as possible. This means after your order has been placed the production may start within hours. If you wish to cancel or change your order, please email as soon as possible tohello@zoopeez.com

  • If you made a typo and spelt your pet's name wrong please get in touch with us and we'll be able to reprint it at a reduced rate. Please email as soon as possible to hello@zoopeez.com. If it’s our mistake, we’ll get a replacement to you asap without any fees of course.

  • Everything in our store is made to order, due to this we are not able to offer exchanges, returns and refunds but please contact us if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective or a name is spelt incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us at hello@zoopeez.com stating your order number and a description of your concern. 

  • Due the nature of custom orders, we do not accept returns or refunds on any purchases unless the item is damaged or printing error. For this reason it is important that you accurately measure before ordering using our sizing guide. Please contact us at hello@zoopeez.com if you need help to get your dogs the correct size.

  • Zoopeez 1-Year Warranty Policy

    At Zoopeez, we stand by the quality of our products and want you to shop with confidence. That’s why we offer a 1-year warranty on all our products, covering any defects or damage under normal use.

    What’s Covered?

    - Manufacturing defects

    - Damage occurring under normal use

    What’s Not Covered?

    - Damage caused by pet chewing or biting

    - Damage from incorrect washing or care (please follow our care instructions)

    - Deliberate damage or misuse

    If you experience an issue with your product within one year of purchase, please contact us at hello@zoopeez.com with your order number and photos of the issue. Our team will assess the claim and, if eligible, offer a replacement.

Pet Portraits

  • We can design portraits for any animal on our human Products. Including Dog Portraits, Custom Cat Portraits, Personalised Horse Portraits, Rabbits, Birds and many more fluffy and furry pets!

  • Yes, All customers get to preview their portrait illustrations and request any changes before printing if wanted. We will email you once your portrait is ready for your approval.
    If the customer does not reply to emails and all efforts to contact them in seeking design approval, Zoopeez will print and ship what has been designed.

  • As soon as you place your order, we start designing your portrait for you to approve. This is sent to you within 1-10 business days. Once approved, your order is sent off for print production! Most of our products are produced within 2-7 business days and we send you your tracking details once we've shipped your order!

  • Not at all! We are able to work from separate photos for all of our pet portraits. We know getting your pets to be sit next to each other can be impossible!

Harnessses

  • Yes! A dog harness with name is just as safe as a standard harness. At Zoopeez, we use durable buckles, breathable fabrics, and adjustable straps to keep your pup secure and comfortable!

  • Yes! Hand wash or machine wash on a gentle cycle in cold water and lay flat to dry. Do not use any harsh chemicals such as fabric softeners or bleach.

  • We offer dog harnesses with names Australia-wide. Simply choose your harness design, size, and colour, then add your dog’s name and choose your own font. It's that easy! Get creative and start making your dog harness!

  • Use a soft measuring tape and measure around your dog's:

    1. Neck – Just above the shoulders where a collar would sit.
    2. Chest/Girth – The widest part of your dog's ribcage, right behind the front legs.

    Compare your measurements to our sizing chart before ordering. If your dog is between sizes, we recommend sizing up for extra comfort.

  • We sure can! We encourage creativity! Custom phrases or designs - we do it! Reach out using our contact form or directly email hello@zoopeez.com to receive a free consultation.

  • If your cat has never worn a harness or collar before, it may take a little time as every cat is different, so patience is key.

    • Start by letting them sniff and inspect the harness so it feels familiar.
    • Offer pats and treats to create a positive association.
    • Begin the process indoors where your cat feels safe — it’s much easier to put on in a calm environment.
    • Keep the first few sessions short, gradually increasing the time they wear it.

    With consistency and encouragement, most cats adjust really well.

  • Use a soft measuring tape and measure around your cat’s:

    1. Neck – Just above the shoulders where a collar would sit.
    2. Chest/Girth – The widest part of your cat’s ribcage, right behind the front legs.

    Compare your measurements to our sizing chart before ordering. If your cat is between sizes, we recommend sizing up for extra comfort.

Pet ID Tags

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • When choosing what information on your pet tag, it's important to include essential information that can help identify your pet for safety. Here are some suggestions:

    • Your pet's name
    • Your contact information like your phone number or email address so that someone can reach you if your pet is found
    • Additional details: You may also consider adding any important medical information, such as allergies or special needs

    TIP: Avoid using abbreviations or symbols that may be confusing to others

  • A Pet ID Tag is one of the most important safety items your furry friend can wear. Even the most well-behaved pets can slip out of the house, escape from the backyard, or get spooked on a walk. An ID tag gives anyone who finds your pet the information they need to bring them home quickly and safely.